Order Cancellation

We understand that sometimes plans change, and you may need to cancel your order. Please review our cancellation terms below to ensure a smooth experience.

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Eligibility for Cancellation

• You may cancel your order within 24 hours of placing it for a full refund.

• After 24 hours, your order may have already entered processing or production, and cancellation might not be possible.

• Custom or made-to-order products may have more restrictive cancellation windows (see below).

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Time Frame

• Cancellations must be requested within 24 hours of the order confirmation time.

• If the 24-hour period ends on a weekend or public holiday, the cancellation request must still be submitted within that period via our available communication channels.

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Order Status Consideration

• If your order status is still marked as “Pending” or “Processing,” we will cancel and refund in full.

• If your order has already shipped, it cannot be canceled. You may refer to our Return & Refund Policy instead.

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Custom or Made-to-Order Items

• Orders for customised, personalised, or made-to-order products cannot be canceled once processing has started — even if within 24 hours.

• If no work has begun (e.g., design draft not started), we may allow cancellation on a case-by-case basis.

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How to Cancel Your Order

To request a cancellation, please contact us through one of the following within 24 hours:

• Email: arhana.studio@gmail.com

• Chat on WhatsApp: +64 210 580 713

• Phone: +64 210 580 713

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Be sure to include:

• Your order number

• The email address used to place the order

• Reason for cancellation (optional)

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Refunds

• If approved, your payment will be refunded to the original payment method within 5–10 business days.

• Processing times may vary depending on your bank or payment provider.

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Note

• We reserve the right to refuse cancellation requests that do not meet the above criteria.

• By placing an order, you agree to these terms as outlined in our Order Cancellation Policy.